Shipping policy

Shipping Policy

Shipping Destinations

VertVie currently ships to the United States and selected international destinations. Available shipping options will be displayed at checkout based on your delivery address.

We are unable to ship to certain restricted locations, PO boxes for some shipping methods, or addresses that are not supported by the selected carrier.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully completed.

During holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer. Customers will be notified if there is a significant delay.

Please note that processing time is separate from shipping time.

Shipping Methods & Delivery Time

Estimated delivery times are shown below:

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on the carrier, weather conditions, customs processing, and other factors outside our control.

Shipping Fees

Shipping fees are automatically calculated at checkout based on the destination, package weight, and selected shipping method.

Free Standard Shipping is available for orders over $59 USD (after discounts, before taxes and duties, where applicable).

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

Please allow up to 24–48 hours for tracking information to become active after the shipment is handed over to the carrier.

Delivery Responsibility

After an order has been shipped, the carrier is responsible for the delivery process.

Customers are encouraged to monitor tracking updates and ensure that the delivery location is secure.

If tracking shows “Delivered” but the package cannot be located, please:

• Check your mailbox, parcel locker, front door, side door, garage, or other safe locations.

• Ask household members, neighbors, building management, or the leasing office.

• Contact the local carrier (USPS, UPS, FedEx, etc.) for additional delivery details or GPS confirmation.

Please contact us within 7 days of the delivery date if you still cannot locate the package.

Lost or Delayed Packages

If a package is significantly delayed or appears to be lost in transit, please contact our support team with your order number.

We will assist in opening an investigation with the carrier when appropriate.

Please note that carrier investigations may take several business days to complete.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If you need to update your address, please contact us as soon as possible. Address changes may not be possible once the order has been processed or shipped.

Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges.

Refused or Returned Packages

If a package is refused, unclaimed, or returned to us by the carrier, we will contact you once it is received.

Original shipping charges are non-refundable, and any return shipping charges imposed by the carrier may be deducted from the refund.

International Shipping & Customs

For international orders, customs duties, import taxes, VAT, brokerage fees, and other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

These charges are determined by local customs authorities and are not controlled or collected by VertVie.

Customs clearance may cause additional delivery delays.

Freight Forwarding Addresses

If a customer chooses to use a freight forwarding, package forwarding, or reshipping service after delivery to the original shipping address, VertVie is not responsible for any loss, damage, delay, additional shipping costs, customs duties, import taxes, or other charges incurred during or after the forwarding process.

Any claims related to the forwarding service must be directed to the forwarding provider.

Shipping Protection (If Purchased)

If you purchased optional shipping protection at checkout, eligible lost or damaged packages may be covered according to the terms of the protection service.

Please contact us with your order number and supporting information to begin a claim review.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact our customer support team:

📧 support@vertvie.com

🌐 https://vertvie.com/pages/contact

Please include your order number for faster assistance.